driversselect Reviews

We do recognize the challenges of working in a rapidly growing company - and it is difficult at times to design long term compensation structures that remain in alignment with business strategy when our sales and sales team are both growing at a very rapid pace. This is why we try to really explain to potential new tribe members that in order to be happy and have success, you will need a high tolerance for change. However, we are one of the very few automotive dealers that offers guaranteed base salaries for our salespeople - and those base salaries make up an average of 80% of our teams' total earnings. This should help to minimize the impact of pay plan changes because they only affect around 20% of sales compensation. So a 30% cut in bonus structure doesn't affect the 80% of pay that is base salary. Since the last plan change, over 50% of our team has actually made more money with the new plan by the 2nd month in effect. I encourage you to talk to those having success and perhaps talk to your sales leader about how to focus on areas that align with the business model and will improve success under the current plan. Thank you for your candid comments! Brandi B.

First, I want to thank you for taking the time to provide feedback about your frustrations. While we recognize that having bonus structure changes can be frustrating, unlike most car dealerships, we provide a competitive base salary and health care benefits that provide stability not often experienced in the dealership world. We provide paid training to all Customer Experience Officers, and usually they've had no experience in auto sales before. In the past year, we have gone from selling about 250 vehicles per month to close to 800 per month. When a business model changes and grows that fast, we have to make changes that align with the new circumstances. However, we do hear you and are making every effort to minimize impact of change as we move forward. This is definitely a company where right now you have to hold on and embrace change because a lot is happening at a fast pace. But that should signal a positive outlook for the future, hopefully, and boundless opportunity to grow into different positions within the company (like so many have within the last year). And please feel free to reach out to Geremy (your VP Sales) or any one of your sales leaders, who have all worked their way up through the CEO position. I think they could be a great source of perspective. Thank you again for your time and feedback. - Brandi B.