Pros
a) Specialist and Management-level colleagues were great to work with, often going above and beyond for clients and colleagues. b) Taking time off was respected and did not result in pushback or penalties.
Cons
a) Company objectives shifted frequently, with limited clarity around success metrics. Existing KPIs were inconsistent as some were achievable, others misaligned with outcomes. b) Disparities in accountability created a divide between departments, leading to tension and reduced cross-functional trust. c) Client expectations around scope were rarely managed effectively, leading to workload imbalances. Internal concerns on this issue received limited follow-through. d) Root cause analysis for client dissatisfaction was sometimes skipped in favor of attributing issues to delivery teams. e) Strategic emphasis on AI created uncertainty around job stability, especially as it related to core staff responsibilities. f) Extended vacancies in leadership roles contributed to inconsistent project management and increased burden on remaining staff.