seoClarity Client Success Manager (CSM) reviews

2.1

25% would recommend to a friend

(3 total reviews)

Kalpesh Guard

43% approve of CEO

43% positive business outlook

Reviews by job title

3 reviews
1.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with Generous PTO Great software to work with

Cons

Compensation is below market, with minimal increases that don’t keep pace with expectations. There has been a noticeable rise in micromanagement, which has impacted team autonomy and morale. Additionally, much of the equipment is outdated and not well-suited for current needs. Workplace flexibility has decreased significantly. Previously, employees had a hybrid schedule (Monday and Friday remote, Tuesday through Thursday in-office) with some ability to request additional work from home days as needed. This has shifted to a much stricter policy, employees are now required to be in the office Tuesday through Thursday with very limited exceptions. Even partial days still require office presence, and only three additional remote days can be requested within a rolling 90day period. Beyond that, employees must use PTO. This change has reduced flexibility and made it harder to manage personal or unexpected needs. Benefits are another concern, insurance options are expensive and offer limited value. Despite strong company revenue growth, expectations have become more demanding, employees feel punished instead of rewarded, and often feeling less like motivation and more like pressure without corresponding support or reward. There is also a lack of clarity around performance expectations, both in terms of day-to-day responsibilities and what is required for promotion. This creates uncertainty and makes career progression feel inconsistent. Overall, there is a widespread sentiment across teams of feeling undervalued and underrecognized.

2.0
21 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The Client Success team is a great group of wonderful people I was so grateful to work with. The Director of CS is phenomenal and truly cares about his team.

Cons

No accountability systems in place, therefore you are given accounts other CSMs have neglected and are expected to turn the account around. Lots of expectations around office work and time. While they can be flexible, they have increasingly become less flexible overtime unless you have a kids, they are understanding of that. Disorganized management. The leadership team feels like a big boys club where they don’t hold each other accountable and therefore issues continue to rise. Half solutions are attempted but sustainability in operations is truly a massive problem that ends up falling on CS as a team to manage. Platform takes quite a while to understand. I would highly suggest being interested in SEO or having a basic understanding of it. The insurance is poor and expensive. The amount of PTO time feels slim considering you get no extra holiday time off other than thanksgiving day/ Christmas Day/New Years Day.

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