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At the ET NOW TechNext Summit & Awards 2025, Hasit Trivedi, our Chief Digital & AI Officer, laid out a bold vision: ๐๐โ๐ฌ ๐ง๐๐ฑ๐ญ ๐๐ซ๐จ๐ง๐ญ๐ข๐๐ซ ๐ข๐ฌ๐งโ๐ญ ๐ฃ๐ฎ๐ฌ๐ญ ๐๐๐จ๐ฎ๐ญ ๐ฆ๐๐ญ๐ก โ ๐ข๐ญโ๐ฌ ๐๐๐จ๐ฎ๐ญ ๐๐ข๐จ๐ฅ๐จ๐ ๐ฒ. Today, AI is driven by mathโalgorithms, probabilities, and patterns. But the next leap? Bio-inspired intelligenceโmachines that donโt just compute, but learn, evolve, and adapt like us. Imagine AI that processes information like the human brain, responding to context, intuition, and experience. This shift isnโt just about technology, itโs about reshaping industries, accelerating innovation, and transforming human-AI collaboration. But as AI becomes more powerful, the real challenge is ensuring it evolves responsibly. Thatโs why Firstsource #relAI is at the forefront driving responsible digital transformation for smarter and faster business results. Discover more: https://lnkd.in/dJ3XTxGg
๐ญ๐ฏ๐ฐ #๐ฆ๐ผ๐๐ฟ๐ฐ๐ฒ๐ข๐ณ๐๐ผ๐ผ๐ฑ ๐๐ต๐ฎ๐บ๐ฝ๐ถ๐ผ๐ป๐ ๐ฎ๐ฌ๐ต ๐ต๐ผ๐๐ฟ๐ ๐ผ๐ณ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐ ๐๐๐ถ๐น๐ฑ๐ถ๐ป๐ด ๐๐ฎ๐ณ๐ฒ๐ฟ ๐ฐ๐ผ๐บ๐บ๐๐ป๐ถ๐๐ถ๐ฒ๐ โฆits takes only a few #Firstsourcers to create that kind of impact. Our Hyderabad team came together to enable two powerful awareness sessions: ๐๐ฅ๐ผ๐ฎ๐ฑ ๐ฆ๐ฎ๐ณ๐ฒ๐๐ ๐๐๐ฎ๐ฟ๐ฒ๐ป๐ฒ๐๐ ๐ฆ๐ฒ๐๐๐ถ๐ผ๐ป โ Conducted by Nirmaan Organization, this session emphasized safe driving practices, defensive driving techniques, and road etiquette. With interactive discussions and 20+ video demonstrations, volunteers gained valuable insights to make our roads safer for everyone. ๐ ๐๐ฃ๐ฅ & ๐๐บ๐ฒ๐ฟ๐ด๐ฒ๐ป๐ฐ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ฒ ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด โ In life-threatening situations, timely action can save lives. 30 dedicated volunteers underwent hands-on training with medical experts, learning essential emergency response skills like CPR, handling trauma, seizures, fractures, burns, and more. A huge shoutout to our volunteers for stepping up with such passion and commitment! Together, we are driving change and ensuring a safer, healthier community for all.
We celebrate growth, ambition, and the power of opportunity at Firstsource. #WingsWithin, our internal mobility program, is all about empowering our people to take that next step, chase their goals, and shape their own success stories. Senthilnathan Raghuโs journey is proof that when talent meets the right platform, careers donโt just growโthey soar! Hereโs to endless possibilities and the incredible #Firstsourcers making them happen every day.
๐ข Whatโs it like to be a #FirstsourceWoman? We asked Yarzah Khan, our Associate Director - Robotics Process Automation. With 18+ years of experience across operations, digital transformation, and automation, Yarzahโs journey is a testament to passion, perseverance, and the power of continuous learning. She shares, "Being a Firstsource Woman means having the freedom to explore, innovate, and grow with the right support. The culture here empowers me to push boundaries and make an impact in tech." From discovering automation to leading in AI and tech, she proves that curiosity and the right support can open limitless possibilities.
In celebration of Good Deeds Day, we partnered with Project Mumbai for a meaningful Beach Cleanup Drive at Juhu Beach, Mumbai. Together, we cleared 20 kgs of plastic waste, helping restore our shoreline and spark conversations around marine pollution, responsible waste disposal, and sustainable living. With every piece of waste removed, our #SourceOfGood champions sent out a message: ๐๐ ๐๐๐ซ๐. ๐๐ ๐๐๐ญ. ๐๐ ๐ฆ๐๐ค๐ ๐ข๐ญ ๐ก๐๐ฉ๐ฉ๐๐ง.
We believe every career path should be as unique as the person walking it. Thatโs why Wings Within, our internal mobility program, is designed to open doors to new possibilities โ and new opportunities.. After several successful years with our Fraud team, Shaun Calvert was ready for his next step. When the chance to take on a secondment as Operations Manager came up, he grabbed it with enthusiasm - and the support he received made all the difference. From Senior Leadership to former Managers, Shaunโs transition was backed by encouragement and belief. Thatโs what makes being a #Firstsourcer special โ ambition is always met with opportunity and unwavering support.
๐จ The economics of customer experience are being rewritten โ by Generative AI. Itโs not about adding AI to CX. Itโs about rethinking CX from the ground up โ with AI at the core. In our recent LinkedIn Live, leaders from Firstsource and Everest Group unpacked: ๐น Why the best customer call is the one you never have to take ๐น How GenAI unlocks personalization and productivity ๐น Whatโs holding enterprises back from AI at scale If youโre eager to learn more about future of CX, this conversation is for you. Watch the full session here: https://lnkd.in/dQPhp2Qb
In this edition of Leaderโs Speak, Sudha Bhat, our SVP - CX & Consulting, shares how the future of Customer Experience is being redefined โ with Agentic AI and hyper-personalization transforming the way businesses connect with people. ๐ฌ Stay tuned as we decode whatโs next in CX.
๐ข Whatโs it like to be a #FirstsourceWoman? We asked Yvonne B. Pรฉrez, our Senior Vice President โ Provider Global Delivery and Co-Chair, Women Inspiration Network. With 25 years in the healthcare revenue cycle space, Yvonne is a powerhouse of innovation, accountability, and a passionate advocate for women in leadership. She shares, โThere is more to being a woman at Firstsource than just work. Itโs about growing within your spaceโto lead, to learn, and to succeed. That growth impacts not just you, but your family and coworkers. When we ignore those other parts of life, itโs much harder to thrive. Firstsource gives women the room to succeed in all aspects of life.โ From challenging norms to championing change, Yvonne is redefining what leadership looks like for women in healthcare.
We celebrate growth, ambition, and the power of opportunity at Firstsource. #WingsWithin, our internal mobility program, is all about empowering our people to take that next step, chase their goals, and shape their own success stories. Senthilnathan Raghuโs journey is proof that when talent meets the right platform, careers donโt just growโthey soar! Hereโs to endless possibilities and the incredible #Firstsourcers making them happen every day.
