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Current mood: 🤝 😁 👋 ✨ 😀 😍 😃 🤩 🙂 😊 😎 🤓 ☺️ 🙌 😁 🧢
If you hope something is possible, you're already thinking about it failing. Hope sounds positive, but it often hides overthinking. “Will this work?" "Am I ready?" "What if I mess it up?” That loop keeps you safe, comfortable, but stuck. Overthinking is just fear wearing a mask. The moment you decide: “I’m going to make this happen,” everything changes. Your brain stops looking for exit strategies and starts looking for ways forward. You move from defending against failure to creating outcomes. The shift from “I hope” to “I’m going to” is the real game changer.
Can AI improve both speed AND experience? 👀 According to Ryan Vaughn, VP of Solutions Consulting at Nextiva, the answer is yes. AI delivers faster, more accurate answers with greater consistency. Most businesses don’t struggle with access to information. ☝️ They struggle with variability in how it’s delivered.
🎥 Behind the scenes. Part of our job is staying close to the conversations shaping CX. That means connecting with analysts, asking questions, and understanding what’s really happening across teams and industries. Grateful for the time and perspective with Charlie Mitchell, a leading analyst for CX foundation and former writer at CX Today.
Enterprise Connect has no shortage of conversations about AI. What’s harder to find is the space to think clearly about it. ☝ That’s why Booth 335 is designed a little differently. A place to slow down, reset, and explore what it takes to modernize customer conversations. Plus: water...massage chairs...and a moment to breathe. 🤌 It’s the last day. Stop by, recharge, and let’s talk.
Should AI be the first layer of CX? According to Charlie Mitchell at CX Foundation, a leading CX analyst covering CCaaS, CRM, and AI: 💡 AI should act as a concierge, guiding customers to the right channel from the start.
What’s the biggest misconception about AI right now? According to Justin Robbins, Founder and Principal at Metric Sherpa: 💡Most people don’t actually know what AI can do for them today. Their understanding is shaped by limited exposure or what they hear in the media. Where does this gap show up most in practice, understanding the capabilities, or applying them effectively?
Enterprise Connect 🤝 Booth 335 Day two is here. Make Nextiva your first stop. 🫵
A new dawn of customer experience is here. 🌄 And we’re bringing it to Enterprise Connect. The conversation about the future of CX started today at Booth 335.
The channel conversation is shifting. Channel Partners isn’t about adding vendors in 2026. It’s about owning the AI-driven experience layer. ☝️ If recurring revenue expansion and AI-powered CX are part of your growth plan, this is the booth to be at. Our channel team will be at The Venetian, April 14–16. Meeting us there?
