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      Accruent

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      Customer Success Manager Interview

      13 Feb 2020
      Anonymous interview candidate
      New Orleans, LA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Accruent (New Orleans, LA) in Dec 2019

      Interview

      2 phone interviews and wonderlic test and an onsite interview consisting of 4 back to back either video conference or face to face interviews. Goal post constantly changed during interview process. Potential position changed all the way up to the final panel interview. Went over salary during first interview and start date but then kept trying to lowball the salary during later interviews. I assume the final reason I didn’t get the position is due to another applicant accepting an extremely lowball offer

      Interview questions [1]

      Question 1

      What was a time where you went above and beyond for a client?
      Answer question
      1

      Other Customer Success Manager interview reviews for Accruent

      Customer Success Manager Interview

      25 Sept 2019
      Anonymous employee
      New Orleans, LA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Accruent (New Orleans, LA) in Mar 2019

      Interview

      The interview process at Accruent is very thorough. I went through 4 rounds of interviews: 1. Phone interview with talent acquisition specialist. 2. Phone interview with manager of department. 3. In person lunch interview with Customer Success Manager who works in the New Orleans office. 4. In person/skype role play exercise with larger group - prompt was to lead a discovery call with a customer & the Accruent employees played the customer and I played the Customer Success Manager. Soon after the last interview, I was offered the position and accepted to start two weeks from that date. They have New Hire Orientation the first week of every month in their Austin office, so that will most likely be your first week of the job if you aren't hired off-cycle.

      Interview questions [1]

      Question 1

      What are Accruent's values? What is your favorite value and why?
      Answer question
      2

      Customer Success Manager Interview

      16 Aug 2018
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Accruent

      Interview

      I was contacted via to participate in a phone interview. The screening questions were typical questions, mostly asking me to reiterate my background, my career goals, etc, Nothing too complex. At the end of the call I was told my application would be presented to the hiring "team" however I received a "the team reviewed your application and decide not to pursue your candidacy" email within two hours of the call. In my personal opinion the interview was over as soon as I told the interviewer my salary requirements.

      Interview questions [1]

      Question 1

      What are your salary requirements?
      Answer question

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