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      Akamai

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      Customer Success Manager Interview

      5 Aug 2020
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Akamai in Jul 2020

      Interview

      The interview was a series of Zoom interviews. To start with, the job posting I applied to was very generic. Turns out, it was working in Public Sector for a position totally new to Akamai. It would have helped a lot if they had put that in description versus revealing this at the time of the interview. It may have saved everyone a lot of time. A couple of the people I interviewed with I would have had no interaction with on the job whatsoever. They were confused on why they were even interviewing me. They could have drained the pool to about 2 - 3 people. The process itself wasn't terrible but clearly Akamai was doing what I like to call "exploratory interviews" trying to figure out what they were looking for in a candidate vs figuring out if the candidate had what they want. For a big, established powerhouse company like Akamai, I'd expect them to be more concise and direct. My experience during this process was something I would expect from a ragtag start-up. The recruiter while being very friendly and giving good feedback, could have also been more responsive post-interview. The call to give me the bad news was a nice touch and probably bumped the score up from negative to neutral. Especially after I interviewed via Zoom for nearly 5 hours straight. They reposted position again yesterday so I take it noone was a fit. I don't mind a company being selective, I respect it. But they reposted with the same lack of disclosure of the public sector aspect of the job. That is just sloppy and careless. They have to do better.

      Interview questions [1]

      Question 1

      Can you describe in your own words how Akamai works?
      Answer question
      1

      Other Customer Success Manager interview reviews for Akamai

      Customer Success Manager Interview

      17 Feb 2023
      Anonymous interview candidate
      Cambridge, MA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Akamai (Cambridge, MA) in Jan 2023

      Interview

      The process was a bit drawn out, but understandable. The recruiter and hiring manager both shared that there were over 300 applicants, definitely a tough task to move that needle. The steps I went through were an HR Screen, Interview with the hiring manager and finally a small panel.

      Interview questions [1]

      Question 1

      Can you explain in your own words what our platforms can do?
      Answer question

      Customer Success Manager Interview

      14 Nov 2022
      Anonymous interview candidate
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied through a staffing agency. I interviewed at Akamai

      Interview

      I was contacted by the internal recruiter and hiring process took around 2-3 weeks. HR was responsive about the status updates. All interviews were conducted online. Stages: HR screening, interview with the Line manager, then presentation with the team of 2-3 people about Akamai product, then more 1 on 1 with higher manager

      Interview questions [1]

      Question 1

      How Akamai product can help regular business?
      Answer question
      1

      Customer Success Manager Interview

      20 Nov 2022
      Anonymous interview candidate
      China, AL
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Akamai (China, AL) in Sept 2022

      Interview

      4 rounds 1.HR 2.Interview with CSM Director 3.Interview with support engineer(write a ppt) 4.not sure In general, there are many steps, and the waiting time is very long. It took me about a month and a half before I was notified that there was no follow-up.

      Interview questions [1]

      Question 1

      Why Akamai? Why this job? Know more about CDN? Understanding the streaming protocol?
      Answer question

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