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      Allianz

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      Customer Service Specialist Interview

      4 Mar 2025
      Anonymous employee
      Adelaide
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Allianz (Adelaide) in Jan 2025

      Interview

      Phone call, then an email invite for a virtual interview with someone from Adelaide and someone from Brisbane. Fast process, good questions and they went through their experiences with the company.

      Interview questions [1]

      Question 1

      What is my preferred learning style and how did I learn this
      Answer question

      Other Customer Service Specialist interview reviews for Allianz

      Customer Service Specialist Interview

      22 Jan 2023
      Anonymous employee
      Brisbane
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Allianz (Brisbane) in Aug 2021

      Interview

      HR contacts you directly on phone if you meet the requirements then invites you to an assessment centre. The assessment centre falls into 2 section - You are divided into groups then asked to solve a question. The other section is short interview with a team lead to answer a call based on a script given same day of assessment.

      Interview questions [1]

      Question 1

      Usual questions like tell me about yourself and why you applied for the role.
      Answer question

      Customer Service Specialist Interview

      10 Apr 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Allianz in Mar 2021

      Interview

      A couple of days after applying online, I received an invitation to complete a one-way video interview and a psychometric assessment. Within the next hour of completing the video interview and assessment, I received AI-generated feedback. A few days later, I got a text message from the recruiter asking to arrange a phone interview and we agreed to do it that day in the afternoon. Some phone interview questions were similar to the video interview questions, so I answered her questions the same way I did in the video interview, but did not progress to the next stage. The job was reposted the following week. I also noticed that this particular position gets frequently reposted, which is indicative of high turnover, so I don't understand why they struggle to find someone to do this entry-level job because in this COVID-19-induced economic climate, there are so many jobseekers who would be happy to undergo the training and work.

      Interview questions [4]

      Question 1

      Phone interview: Will you be available to start on [start date]?
      Answer question

      Question 2

      Phone interview: On a scale of one to ten, how fast of a learner do you think you are?
      Answer question

      Question 3

      Phone and video interviews: Something like talk about a time where you decided to do the right thing even though it was a difficult decision to make.
      Answer question

      Question 4

      Phone and video interviews: Tell me about / introduce yourself
      Answer question
      1

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