I applied online. The process took 2 days. I interviewed at American Airlines (Chicago, IL) in Dec 2016
Interview
I applied on their career portion of the American Airlines websites. I included a resume and cover letter. Later that day I received an email to interview. I interviewed in group with two other people. We were all asked about six basic questions. Left the interview and was told to wait for an email. The next day I received the offer email for the position!
Very smooth process and very excited!
I applied online. The process took 2 weeks. I interviewed at American Airlines in Jun 2025
Interview
You will take an online assessment, and if that goes well, then you will be invited to the airport for a F2F interview before a panel, where other people will also be interviewing.
Interview questions [1]
Question 1
Tell us about a time when you had a supervisor that was difficult to work with, what did you do?
Group setting
Fire round questions
Each person given a chance to answer
Process of elimination they start to disqualify people on the spot and you will find out if you pass or not
Interview questions [1]
Question 1
How do you handle a difficult situation with angry customer ?
Just be yourself, they really love people who has great customer service skills and show that they have great hospitality. Don't make it an interview, try to make it a conversation.