I applied online. The process took 2 months. I interviewed at American Airlines (Miami, FL) in Jul 2019
Interview
I applied May 23 and immediately after applying I got the personality quiz. After completing that, I got an email 6 days later saying congratulations I am moving forward. I didn't hear back until July 15th inviting me for a F2F. F2F was on July 19th. Interviewers were OUTSTANDING! They were all so friendly and really welcoming. It was a group panel, 3 interviewers, and 3 interviewees. The interview was pretty short, it only lasted about 45 minutes.
5 days after the interview I got a call from a recruiter stating that they had just sent me an email with an offer letter, and to complete my pre-employment paperwork.
My best advice would be just to have fun and do your best to not be nervous. They are super genuine and very friendly!
I applied online. The process took 2 weeks. I interviewed at American Airlines in Jun 2025
Interview
You will take an online assessment, and if that goes well, then you will be invited to the airport for a F2F interview before a panel, where other people will also be interviewing.
Interview questions [1]
Question 1
Tell us about a time when you had a supervisor that was difficult to work with, what did you do?
Group setting
Fire round questions
Each person given a chance to answer
Process of elimination they start to disqualify people on the spot and you will find out if you pass or not
Interview questions [1]
Question 1
How do you handle a difficult situation with angry customer ?
Just be yourself, they really love people who has great customer service skills and show that they have great hospitality. Don't make it an interview, try to make it a conversation.