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      American Airlines

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      Trainee Flight Attendant Interview

      28 May 2024
      Anonymous interview candidate
      Dallas, TX
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Airlines (Dallas, TX) in Apr 2024

      Interview

      First, you do the Virtual group interview. It was just a screening phase. Dress professionally because that's what they're looking for. Then you get invited to the F2F. They fly you out. I recommend taking a same-day flight and getting there as early as possible.

      Interview questions [1]

      Question 1

      Tell me a time when you took responsibility for a mistake. Tell me a time when you thought you had communicated enough but you didn't.
      Answer question
      1

      Other Trainee Flight Attendant interview reviews for American Airlines

      FLIGHT ATTENDANT TRAINEE Interview

      12 Oct 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at American Airlines in Sept 2024

      Interview

      VIRTUAL INTERVIEW * September 2024 Whole process took about 30 minutes, once we were logged into the video call- it’s everyone in one big group while the lead is explaining the process and how it will go. Everyone was separated into smaller groups with one recruiter. I was in a group of 6 plus the recruiter. Recruiter introduced herself, she explained she will ask a total of 3 questions in the entire interview. Each question was different for each of us. We started with an Ice Breaker and had 30 seconds or less to respond. Once we all answered an Ice Breaker question, she went around and asked each person 2 questions at a time. We had a minute to respond for the last 2 questions.

      Interview questions [18]

      Question 1

      ICE BREAKER* If you found money on the plane after all the passengers disembarked, what would you do?
      Answer question

      Question 2

      ICE BREAKER* How would you handle a situation where a passenger asked you to bend the rules for them?
      Answer question

      Question 3

      ICE BREAKER* If you were aware of a fellow crew member being unethical, what action would you take?
      Answer question

      Question 4

      ICE BREAKER* If you saw a teammate behaving in a way that could compromise safety, how would you address it?
      Answer question

      Question 5

      ICE BREAKER* In your opinion what does integrity mean in the context of being a flight attendant?
      Answer question

      Question 6

      ICE BREAKER* If you noticed a co-worker taking something from the plane that didn’t belong to them, how would you handle that situation?`
      Answer question

      Question 7

      1st question* Describe a time when you worked with someone that had a different approach to completing a project or task at work
      Answer question

      Question 8

      2nd question* Describe a time when you truly listened closely to what a customer said or didn’t say and in doing so, made a significance difference in that customers experience.
      Answer question

      Question 9

      1st question* Describe a time you found it difficult to get along with a team member or manager who you worked with on a regular basis.
      Answer question

      Question 10

      2nd question* Describe a situation with an upset customer where your willingness to listen made a significant difference in helping them calm down.
      Answer question

      Question 11

      1st question* Describe a time when you worked with someone who had a different approach to completing a project or task
      Answer question

      Question 12

      2nd question* Tell me about a time you identified the root cause of a problem and the actions you took to resolve the issues that were identified
      Answer question

      Question 13

      1st question* Tell me about a time when you proactively collaborated in exchange information with other individuals in your organization
      Answer question

      Question 14

      2nd question: Tell me about a complex problem at work that required you to generate a sound and practical solution
      Answer question

      Question 15

      1st question* Tell me about a time when your own critical review of information led you to recommend a solution that was simpler or more practical than what was currently in place
      Answer question

      Question 16

      2nd question* Tell me about a time you revised and executed a new approach in light of changing circumstances
      Answer question

      Question 17

      1st question* Tell me about a time you had to reevaluate and alter your initial decision or recommendation because it did not produce expectant results
      Answer question

      Question 18

      2nd question* Tell me about a time when you found it difficult to get along with a team member or manager who you worked with on a regular basis
      Answer question
      14

      FLIGHT ATTENDANT TRAINEE Interview

      13 Jan 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at American Airlines in Jan 2024

      Interview

      The interview process/timeline was pretty common, straightforward and timeline wasn’t too lengthy. The process took 3 months. The video interview consists of 25-30 candidates and about one hour. The interviewer calls name of person and asks each candidate the same ice breaker question. Simple. We were told to keep answers no more than one minute. Then from the last person back to first, you are asked one situational/ behavioral tell me about a time when type question. No one’s question is the same. The VI isn’t very personable IMO. But I understand there’s a huge amount of applicants so it has to be expedited in some way. VIs for other airlines I’ve had a one on one with a recruiter or record myself as many times with up to three minutes so it depends on the airline. The face to face seemed to be in that same format. There are about 32-40 candidates and you’re divided into groups of 4. The group activity is hilarious and non related. It’s literally a block activity. It’s childish in a sense. Imagine you have a toddler and you bought them a stack of blocks to play with to build something haha It’s an exercise to see how well you work as a team so try to be as involved as you can, even if you feel lost or confused. Just do it! Interact in some way, please. The card I pulled required me to do nothing but stand there at my station and I couldn’t touch anything but I could talk to best try to explain what I see on my card. I felt odd and not so helpful. The recruiters are watching you and listening. After that, there’s the group interview. It’s pretty standard. You pick a card and you answer that question with a minute timeframe. Then, you do the same thing again but with a different recruiter. My interview went well. I won’t knock myself for that but my best advice, as obvious as this sounds, is to get there early. I walked in right at the cut off check in time, literally. I was the last one and I believe that impacted the recruiters decisions. I didn’t have the opportunity to engage with other candidates because as soon as I checked in, we all got up to go upstairs. Almost as if I was being waited on. I can see that as a negative. You have others who are so eager for this opportunity and then you have the last one strolling in lol last one in, first group out! This is where my interview ended but I know generally if you’re still there in the last two groups…great job! They want all of you. (This is adequate due to a few I know who successfully completed this process recently). You’ll do the reach test and jumpseat and SOME of you will proceed forward with a 1:1. This is where the confusion with selection comes in. There are some candidates who are offered a CJO day of with no 1:1 and they will do drug tests, paperwork, etc same day. There are some candidates who get the 1:1 and are still told they would get back to you in 5-7 days and taken back to shuttle. Not everyone who gets a 1:1 will get a CJO. You are still being considered, though. You’re a filler in a sense. My anxiety throughout the day was pretty high, but I still feel satisfied with the overall experience. I’ve worked for the airline and have had different positions within, including inflight a number of years and I did NOT get the offer. Please be easy on yourself and try not take it personally if you’re not selected. There are some people who have the skills and experience in the industry and some who don’t. Just be the best and most authentic version of yourself and pat yourself on the back for making it this far, seriously.

      Interview questions [1]

      Question 1

      Tell me about a time you successfully did a job or completed a task at work in an unsubstantial or unusual way.
      Answer question
      11