I applied online. The process took 4 weeks. I interviewed at American Airlines in Feb 2025
Interview
It was quick 30 minutes virtually. We went into separate rooms with about 5 people. The recruiter gave us an icebreaker question and two more questions regarding situations and how you would handle them.
Interview questions [1]
Question 1
They asked me about a time that I had to deal with an upset customer, and the tasks I took to rectify the situation.
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.