I applied online. I interviewed at American Airlines (Chicago, IL) in Feb 2025
Interview
Easy and calm. The interviewer was warm and friendly. I remember being nervous at the beginning. I was rambling and couldn't find the right words during icebreaker round but I managed to answer the 2 interview questions. Everyone had good answers and had years of experience in customer service. One piece of advice I would give is to practice customer service questions and make a list of job experiences that are relevant to the role.
Interview questions [1]
Question 1
If a customer were to ask you to bend the rules, what would you do?
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.