I applied online. The process took 2 days. I interviewed at American Airlines (Phoenix, AZ) in Feb 2016
Interview
Applied via AA.com website, received a phone call to set up interview (group), received questionnaire email the next day. Also, received an email about my availability for an interview. I responded to the emails, I said I was available to do the next day interview (she never confirmed); however, they called to ask the same questions. I suspect the person who sent the emails was not there any longer, as she never responded and when I mentioned that I responded to the email-the guy completely ignored my comment.
Had to wait 15 mins. for security to show up (to get a badge), glad I arrived early. They were slow to come get the group (suppose they were running late). Group interview was fairly quick. Did a test to see how well you follow instructions, and one to correct spelling/grammar.
Interview questions [1]
Question 1
Tell us about a time when you were not meeting expectations on your job.
Tell us about a time you went above/beyond in c/s.
In person, they gave a presentation, then they make sure you’re fine with the pay and job duties, but then to my surprise they didn’t ask many situational questions, only 3, so it wasn’t too hard.
Interview questions [1]
Question 1
Describe a time you worked with a supervisor you didn’t get along with, and how did you get by?
I applied online. I interviewed at American Airlines (Los Angeles, CA) in Feb 2026
Interview
February 10th - Applied Online
February 12 - got an email to schedule an interview
February 19th - onsite group interview
The interview was a 5-10 minute presentation, and then they broke us into groups. They first ask operational questions like, can you work weekends, nights, holidays, etc.? " Then, they only ask 3 questions. I got the offer, and we did the onboarding. If you are clean and you move fast on your pre-hire process, your clearances should come in 3-4 days. But getting a start date takes a while because they wait for everyone to clear the onboarding and background check.
Interview questions [1]
Question 1
Tell me when you had to work with a bad supervisor and how you managed it?
I applied online. The process took 2 weeks. I interviewed at American Airlines (Los Angeles, CA)
Interview
The interview was friendly and quick. The interviewer posed a few customer service-related questions and inquired about our motivation for joining American. You go through an extensive background check after you accept a position.
Interview questions [1]
Question 1
Why do you want to be a customer service agent? Why do you want to work for AA?