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      Customer Success Interview

      6 Dec 2021
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through university. The process took 1 day. I interviewed at Anonymous (Bengaluru) in Nov 2019

      Interview

      Face to Face Interview- Selection through Campus Placement Interview Process consisted of 2 Rounds 1. GD Round 2. Technical and HR round. After these 2 rounds the placement offer was given Other workwill be around : Deriving results by executing solutions that have a significant impact on end-user experienceWorking closely with Business Intelligence, Sales, Sourcing, and other cross-functional key stakeholders to achieve the experience goals Executing support services (internal and external) with excellence Resolve queries and complaints raised by Client and Partners or employees (business or tool support) Develop and possess sound understanding of Bizongo's internal platforms Responsible for driving adoption through training, collecting feedback, working with Product teams to fix broken items, and implement new features Successfully driving the metrics defined for measuring experience and performance Solving problems based on defined solutions using data and tech first approach Contributing creative ideas to processes in order to overcome bottlenecks, challenges and issues Collaborating cross-functionally and build relationships with internal & external stakeholders Taking complete ownership for individual results & working collaboratively within the team to drive the team's objectives

      Interview questions [1]

      Question 1

      1. GD - topic was declining value of Indian Currency 2. Technical Round - question A. Situation Based : Handling escalation of delay in delivery of goods B. Packaging types for different products C. Skills on Ms Excel and analytical tools HR Round : 1. Behavioral questions : Mostly will be around to find out fit for the org culture.
      Answer question

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