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      Asana

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      Enterprise Customer Success Manager Interview

      28 Mar 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Asana

      Interview

      Ok overall. The Team I met were business like, but friendly. The content and material that was shared was also well organised I was originally approached by an internal Recruiter who outlined the process, fit, package, as well as broad timelines which was consistent with my experience There was however a significant drop off of engagement following the final presentation, which is disappointing given the time invested. Particularly given Asana's focus on transparency as this directly contradicted what I had been told in writing, and verbally. I also wasn't provided the opportunity for feedback until I reached out directly The other negative was that the Hiring Manager seemed distracted and nervous in our 1-1, and actually cut me off several times, at one point raising her finger in the air whilst doing so - which felt highly patronising. The reason given was that builders were visiting. This is understandable to a point, but doesn't justify rudeness

      Interview questions [1]

      Question 1

      -How do you prioritise your time -Tell us about a time you disagreed with a colleague, and how you handled it
      Answer question

      Other Enterprise Customer Success Manager interview reviews for Asana

      Enterprise Customer Success Manager Interview

      11 May 2022
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Asana (Chicago, IL) in Mar 2022

      Interview

      It was a mindful + kind interview process. Everyone asked if I needed a minute on my back-to-back sessions. I absolutely felt the human care throughout the process. I needed to reschedule my first interview and it was a fast process. The presentation was challenging but 100% manageable. The team was really helpful w/ providing helpful tips and availability for questions to help me be successful w/ my presentation. I also loved that time was built in at the end to share my reflections on how it went. Of course, these mock scenarios never go 100% the way you want when you're role-playing, but it was fantastic getting to demonstrate self awareness in the debrief time. I've done many mock presentations for CSM roles where you're met w/ a cold "Thanks, we'll get back to you," and this was a breath of fresh air. Good mix of cross-functional partners I got to meet w/

      Interview questions [2]

      Question 1

      If you had an extra hour in your day, how would you use that time?
      Answer question

      Question 2

      Tell me about a time where you navigated a customer churn risk?
      Answer question

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