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      Asurion

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      Technical Support Representative Interview

      29 Nov 2016
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Asurion (Phoenix, AZ) in Nov 2016

      Interview

      I've never done a review online for a company, and definitely not for an interviewing process, but let me say that my experience was not only very unprofessional, but the recruiter did not take notes about anything I answered, as his laptop was "frozen", but he was replying to his team on the floor and telling me how annoying one of his teammates were, because she was bipolar. The questions he asked me were irrelevant to the job functions and he ended up telling me that he had purchased drugs from a another employee. Not only was I turned off at the entire process, but this turned me off from the company overall. I was told the week before to have three resumes prepared as I would be interviewed by multiple hiring managers, but it was only one. On top of that, he told me he was really the only hiring manager who mattered. You guys need a reevaluation of who you put in power. Overall, the experience was terrible and if I was offered the position I would've passed it up and told my 7k+ friends and family who reside in AZ to do the same if offered a position, ONLY because the hiring process is crap.

      Interview questions [1]

      Question 1

      Name 2 new gadgets you would like to see yourself own?
      1 Answer
      6

      Other Technical Support Representative interview reviews for Asurion

      Technical Support Representative Interview

      24 Feb 2022
      Anonymous employee
      Columbus, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Asurion (Columbus, GA) in Nov 2021

      Interview

      You have to dial in via Zoom and you’re then split one on one with a recruiter for interview. They ask questions that you have to give in-depth responses. Overall, it was just like a face to face interview just via Zoom.

      Interview questions [1]

      Question 1

      How would you walk a customer through downloading current update?
      Answer question

      Technical Support Representative Interview

      18 Sept 2021
      Anonymous employee
      Reading, PA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Asurion (Reading, PA) in Sept 2021

      Interview

      The process was simple and to the point. I was basically asked what is my sales and tech background. Luckily previously working within the mobile. industry helped; plus I'm familiar with the company because it's the insurance company my company used. The interview was through zoom, I was transferred to 3 different zoom calls (Which is a good thing; my. friend. didn't get pass the first. call). The process was a little close to a hour and honestly really easy, especially if you pass the requirements.

      Interview questions [1]

      Question 1

      Tell us about your background in sales? Tell us a bout your background in. tech? (You're going to have to run a speed test)
      Answer question
      6

      Technical Support Representative Interview

      10 Jul 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Asurion in May 2021

      Interview

      Initial interview was just was just about your previous experience. Final interview is you will be in a mock call with a technical troubleshooting concern. After the the troubleshooting you will then sell any product to the interviewer. It's a hard selling company.

      Interview questions [1]

      Question 1

      Do you have technical support experience? Do you have sales experience?
      Answer question