The process for the interview was simple and easy. I received an email prior to set up a phone call and then later on had a video interview after that I received the email with my offer letter.
Interview questions [1]
Question 1
Why are some of the major apps you use and how are they beneficial to you?
I applied online. The process took 2 weeks. I interviewed at Asurion (Hollywood, FL) in Apr 2015
Interview
My Process Took Almost 2 weeks, I was given an assessment through sitel which is a work from home agency as well.. I received a call from them for a phone interview which wasn't hard then a day later I received a call from a hiring recruiter for asurion Directv. She was very nice and professional. The interview lasted for about 20 minutes, basically asking me about my work history and a few interview questions. She asked was i flexible with work hours and training schedule and then informed she would put me thorough to the next step to have a 2nd interview with a hiring supervisor so she scheduled me for the next day at 8 pm. I was asked to do a online assessment which was sent to my email before the interview. The interview was very prompt. The hiring supervisor was a lady named Ashley and was also very nice. She asked me a few more questions and informed me that she would send me off to the recruiting department for approval then I should receive an email within 48 hours with instructions for the next step. Instead of an Email i received a call the next day with a job offer from the recruiter and also emails followed behind that for background and Drug Test Consent forms. The process was very smooth.
I applied online. The process took 2 weeks. I interviewed at Asurion (Thomson, GA) in Jan 2016
Interview
Applied online through indeed.com. Received email wanting to move forward. Set up, was a phone automated interview asking tell about a time questions. The next day, received email setting up on the phone interview with HR recruiter, 20mins interview same questions, tells more about the position. Same day received email for phone interview with supervisor, 30 mins, similar questions, MUST HAVE NO NOISE IN BACKGROUND OR YOU'RE DISQUALIFIED from going forward. Same day received email to go forward and offer. First had to accept and scan initial paperwork concerning job offer and job description. After that it's just confirming that your system meets requirements, purchasing headsets (for computer usb headset and one for landline), antivirus protection. Drug test and background check took 5 days, 2nd round of paperwork is signing and faxing back to HR and mailing to different address prior to start date. Hardest part was I-9 notary, it's all electronic and it was hard finding someone willing to allow you to open your email on their computer in order to access the link to complete section 2 of the I-9.
After all of that our start date was pushed back but only one week so next Monday I'll officially start working. Good luck to you all and come join the team :-)
Interview questions [1]
Question 1
Do you have experience in a call center that had metrics to meet?
I applied online. The process took 3 days. I interviewed at Asurion (Augusta, GA) in Sept 2015
Interview
After applying I received a email saying that they would like to set up a telephone interview with a contact number. I called and it was a computer generated voice that gave the interview with simple questions. I recorded my answer after each question was repeated three times. Next day received another email saying they would like to move forward in the hiring process and I should be hearing back from someone in 48hrs. I am still waiting to hear back. If nothing by today. I will call their 800 number.
Interview questions [1]
Question 1
Name a difficult situation and how you over came it.