I applied online. The process took 3 days. I interviewed at Asurion (Murfreesboro, TN) in Jun 2015
Interview
I was contacted within several hours of filling out the application to set up a phone interview and complete a series of assessment tests. The next day, on the phone interview I was told that I had passed both of the tests & would be sent on to the final stage of the interview process. The final phone interview lasted approximately 30 minutes. The interviewer asked me a series of questions about my past experience, did some role playing exercises, and inquired about my at home office area. At the end of the interview I was told that I would be recommended for hire & the hiring team would be calling me within 24 hours to make a formal offer.
Interview questions [1]
Question 1
Explain a time where you had to troubleshoot a technological device at home. What was the outcome of that troubleshooting?
The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.
I applied through a recruiter. The process took 3 days. I interviewed at Asurion (Houston, TX) in Feb 2025
Interview
The entire process was a virtual process. They simple questions about your availability and then took a short assessment. Once you completed that then you had and interview with a recruiter.
Interview questions [1]
Question 1
Give me a time when you had to upsell in previous job?
I applied online. The process took 5 days. I interviewed at Asurion (Bogota, Cundinamarca) in Aug 2024
Interview
It was an easy interview, they ask for experience details and then a little sales role-play. The interviewer was pretty cool, they ask also for the way you handle calls and sales management tools.