Backlight Studio Customer Success Manager Interview Questions

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Backlight Studio

Interviews

Customer Success Manager Interview

13 Jun 2023

Anonymous interview candidate

No offer

Negative experience

Easy interview

Application

I applied online. The process took 5 days. I interviewed at Backlight Studio (Liverpool, England) in Jan 2023

Interview

Had the initial phone screen and was thoroughly unimpressed with this company. The questions were basic and could’ve been answered by looking at my resume for 2 mins. Was not given the opportunity to ask my own questions about the role or company. If they don’t have time for you during the interview then why would they have time for you as an employee.

Interview questions [1]

Question 1

What are your salary expectations?

Answer question

Backlight Studio response

Hi, I am afraid you are talking about another BackLight. We never published any job offers for a "Customer Success" job, and we are based in Paris, France.

Other Customer Success Manager interview reviews for Backlight Studio

Customer Success Manager Interview

27 Mar 2023

Anonymous interview candidate

No offer

Negative experience

Easy interview

Application

I applied through an employee referral. The process took 2 weeks. I interviewed at Backlight Studio in Feb 2023

Interview

Met with a recruiter and then another interviewer. The questions were all generic (mostly information that could have been found on my resume). I was clearly told I had another interview with someone, and then never heard anything back until an auto-rejection email weeks later.

Interview questions [1]

Question 1

Generic and mostly factual rather than behavioral. Q: Describe the organizational structure at your last company. Q: What were the user roles for the product you worked on? Q: What were your job responsibilities? Q: How did you onboard and ensure adoption? Q: Describe your ideal customer journey (as an interviewer, I would never ask this given the length and complexity of LCV and engagement).

Answer question

Backlight Studio response

Hi, I am afraid you are talking about another BackLight. We never published any job offers for a "Customer Success" job, and we are based in Paris, France.

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Backlight Studio interviews Backlight Studio Customer Success Manager interviews Backlight Studio interview

Customer Success Manager Interview

13 Jun 2023

Anonymous interview candidate

No offer

Negative experience

Easy interview

Application

I applied online. The process took 5 days. I interviewed at Backlight Studio (Liverpool, England) in Jan 2023

Interview

Interview questions [1]

Question 1

What are your salary expectations?

Answer question

Backlight Studio response

Hi, I am afraid you are talking about another BackLight. We never published any job offers for a "Customer Success" job, and we are based in Paris, France.

Other Customer Success Manager interview reviews for Backlight Studio

Customer Success Manager Interview

27 Mar 2023

Anonymous interview candidate

No offer

Negative experience

Easy interview

Application

I applied through an employee referral. The process took 2 weeks. I interviewed at Backlight Studio in Feb 2023

Interview

Interview questions [1]

Question 1

Answer question

Backlight Studio response

Hi, I am afraid you are talking about another BackLight. We never published any job offers for a "Customer Success" job, and we are based in Paris, France.

Backlight Studio

Customer Success Manager Interview

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Customer Success Manager Interview

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Customer Success Manager Interview

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Customer Success Manager Interview

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