Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Bank of America

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Bank of America reviews | Bank of America jobs | Bank of America salaries | Bank of America benefits | Bank of America conversations
      Bank of America interviewsBank of America Mortgage Servicing Specialist interviewsBank of America interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Mortgage Servicing Specialist Interview

      31 Oct 2011
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 day. I interviewed at Bank of America (Dallas, TX) in Apr 2011

      Interview

      The interview process is quite simple. First you receive a phone call from a recruiter who then sets up a date for a 1:1. The phone interview is relatively short and mainly consists of setting up the 1:1 interview. During the 1:1 interview representative that I met with was extremely pleasant and outgoing. Questions that were included in the first round of interviews mainly consisted of my education and my previous work experience. I was then called again and invited back for a 2nd round which took place with a manager that was equally pleasant to deal with. This time I would later find out was a direct manager over the team and asked behavioral questions such as, "Tell me about a time where you had to work with 2 people that wanted to attack a project in completely different ways." Of course I was asked about my background and education as well but mostly behavioral questions.

      Interview questions [2]

      Question 1

      Tell me about a time where you had to work with at least 2 different co-workers that wanted to attack a project in complelety different ways.
      Answer question

      Question 2

      Tell me about your work experience.
      1 Answer
      1

      Other Mortgage Servicing Specialist interview reviews for Bank of America

      Mortgage Servicing Specialist Interview

      25 Mar 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Bank of America

      Interview

      I submitted an application online then several days later I received an email to take an online assessment in person. Shortly thereafter I was called in for an interview. I received call one week later with a job offer.

      Interview questions [1]

      Question 1

      How would you handle an angry customer?
      1 Answer

      Mortgage Servicing Specialist Interview

      13 Jun 2016
      Anonymous employee
      Greensboro, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Bank of America (Greensboro, NC) in Sept 2012

      Interview

      Easy/Panel interview, was asked basic questions in regards to my character. Answered them to the best of my ability. The panel consisted of upper management who each took turns asking me various questions. Took less than a week to offer me the position. I took the position.

      Interview questions [1]

      Question 1

      Name a weakness/Strengths
      Answer question

      Mortgage Servicing Specialist Interview

      10 Oct 2016
      Anonymous employee
      Thousand Oaks, CA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Bank of America (Thousand Oaks, CA) in Aug 2012

      Interview

      Consisted of a phone call with someone from HR and onsite interview with two managers. The phone call was short and consisted of questions about previous experience. The onsite interview consisted of behavioral and personality questions, pretty standard stuff.

      Interview questions [1]

      Question 1

      Mostly behavioral questions and relevant hard skill experience.
      Answer question