Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Barclays

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Barclays reviews | Barclays jobs | Barclays salaries | Barclays benefits | Barclays conversations
      Barclays interviewsBarclays Senior Customer Service Advisor interviewsBarclays interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      RBC
      3.6★Compensation and benefits
      avatar
      Scotiabank
      3.7★Compensation and benefits
      avatar
      CIBC
      3.6★Compensation and benefits
      avatar
      Inter-American Development Bank
      3.8★Compensation and benefits

      Senior Customer Service Advisor Interview

      15 Nov 2025
      Anonymous interview candidate
      No offer
      Negative experience

      Other Senior Customer Service Advisor interview reviews for Barclays

      Senior Customer Service Advisor Interview

      26 Mar 2025
      Anonymous interview candidate
      Sunderland, North East England, England
      No offer
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Barclays in Nov 2025

      Interview

      The interview consisted of the following: 3 questions from the critical skills required for the role. Each of the 3 questions then had numerous small questions, so it was a bit hard to follow along. The interviewers also seemed to forget I was coming as there was no room booked for the interview or a place for me to sit, once we went into somebody's office. There was also only 1 interviewer, which had my internal alarm screaming, especially coming from an HR background.

      Interview questions [1]

      Question 1

      Tell us about a risk you handled.
      Answer question
      Neutral experience
      Difficult interview

      Application

      I interviewed at Barclays (Sunderland, North East England, England)

      Interview

      The interview process included questions on soft skills, critical thinking questions , and questions from past experiences . It lasted an hour, covering various stages, including introductions, core discussions, and concluding remarks.

      Interview questions [1]

      Question 1

      Situation Analysis - STAR method answers expected
      Answer question

      Senior Customer Service Advisor Interview

      3 Jan 2020
      Anonymous employee
      Liverpool, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Barclays (Liverpool, England) in Dec 2019

      Interview

      Applied online then invited to complete online tests followed by a 1-2-1 interview. It was very relaxed from the beginning and they send you through competencies that they will question you on well before your interview date. There was 9 competencies so I prepared by having a scenario for each competency based on the STAR approach. The full interview took about 45 minutes but I was speaking with the interviewers in between questions. They start by asking you if you know much about the role and go on to tell you the details such as the salary and the shifts etc - 6 questions were asked and then was advised about 3-5 working days later I had been successful but having to go through screening before receiving a start date:

      Interview questions [6]

      Question 1

      Name one time you had to follow a procedure?
      Answer question

      Question 2

      Name one time you worked collaboratively with someone to achieve something?
      Answer question

      Question 3

      Name one time you made a positive relationship with a colleague?
      1 Answer

      Question 4

      Name one time a situation helped you build self insight?
      Answer question

      Question 5

      Name one time you recommended some sort of digital channel to benefit either a friend, colleague or customer?
      Answer question

      Question 6

      Name one time you had a positive customer experience?
      Answer question