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      Customer Support Representative Interview

      8 Jul 2016
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 6 weeks. I interviewed at Block (Saint Louis, MO) in Jun 2016

      Interview

      The interview process took about six and a half weeks from applying to getting an in-person interview. First they had me do a writing sample, then a mock phone call, and finally an in-person interview. I thought that the interview went extremely well, and I was very confident after leaving the interview. I asked each of the managers if they had any concerns about me or my qualifications and none of them did, and it seemed like they were impressed with resume and answers. So when I was sent an email about a week later letting me know that after looking at my resume and getting the feedback from the managers that I was not choses for the position, I was a little surprised. I sent an email back asking for the feedback, because I was/still am very interested in joining the Square team and I want to know what I need to improve on. I still haven't received any feedback, which I also find a bit odd.

      Interview questions [1]

      Question 1

      Tell me about a time that you failed at something and how did you handle it?
      Answer question
      3
      avatar
      Block response
      9y
      Hi, Thank you for taking the time to write about your experience. We'll discuss your feedback with the recruiter. While we cannot provide more specifics sometimes when we have several strong final candidates we need to revisit the requirements for the role and make the best decision for Square against the feedback and assessment provided from the interviews. Volume usually prevents us from responding to every inquiry seeking more information. Again, we're very sorry about the result and that you were disappointed. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing. We invite you to continue to view roles open and apply for those you see as a strong fit to your skills and experience. Best, The Square Talent Team

      Other Customer Support Representative interview reviews for Block

      Customer Support Representative Interview

      5 Oct 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block

      Interview

      The entire interview process took about 3 weeks. First there was a writing sample they ask for which is very easy. The next step was a phone mock call. I was pretty nervous because I wasn’t sure how the role playing would go but the rep was super friendly and fed me the info before hand & I just navigated through the call showing my customer service skills. It wasn’t really about getting the info right but more so how can u resolve an issue effectively. The last step was in on site interview that lasted about an hour. I met w/ 2 hiring “team leads” for 30min each. The first hiring manager was pretty laid back & did ask basic interview questions but it was more conversational. The 2nd was a little more direct (reading through a list of questions) and his questions were longer/more complex. Overall my experience was great everyone was superb friendly & the office is so awesome!

      Interview questions [1]

      Question 1

      Name a time where you used a cross functional process.
      Answer question
      avatar
      Block response
      7y
      We're so happy to hear that everyone was friendly, the interview timeline was relatively quick, and that questions adequately assessed your ability to the job well. Well done - welcome to Square!

      Customer Support Representative Interview

      17 Aug 2018
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Block (Saint Louis, MO) in Aug 2018

      Interview

      The interview process is broken down to 3 parts, a face to face to describe your philosophy on customer service. A role playing phone call to see your critical thinking. And a written

      Interview questions [1]

      Question 1

      Name a time you received critism.
      Answer question
      avatar
      Block response
      7y
      Thank you for taking the time to interview at Square. I'm glad to see that you had a positive interview experience. We hope you will keep us in mind for future opportunities!

      Customer Support Representative Interview

      8 Nov 2018
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Block (Saint Louis, MO) in Aug 2018

      Interview

      I quickly received a response to my application and followed up with a simple writing sample. I had a phone interview a couple of days later that included a mock phone call, followed by an in person interview about a week later. The in person interview was at the same time as several other interviews. I interviewed with two managers that asked standard interview questions. I thought it went well with the first manager but couldn't get a read from the second. I received a rejection email about a week after the interview but was not given any feedback.

      Interview questions [1]

      Question 1

      Why Square?
      Answer question
      avatar
      Block response
      7y
      Thanks for taking the time to apply and interview! Hopefully, you'll give us another try in the future. Thanks! If you have any questions, feel free to reach out to glassdoor@squareup.com.

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