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      Customer Success Manager Interview

      15 Feb 2019
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Block

      Interview

      GHOSTED! Which happens way too often with recruiters these days. Especially younger, more inexperienced recruiters IMO. 1st interview was fairly straightforward with a frontline recruiter. Tell me about yourself, why are you interested in Square, etc. Fairly basic stuff. 2nd interview was with someone a level up, but still a recruiter. I want to say he is one of the recruiting managers for the STL area??? Little deeper dive into my experience and a few situational questions. I thought we had a great conversation and left with the understanding that we’d be moving forward with some in-person interviews. Was told I’d hear something within a week or so. Didn’t happen...a few weeks later and nothing. Which is fine; I didn’t get the job and the search continues. Recruiters, follow through on your word. I’ve worked with many recruiters in hiring folks for my teams in previous roles. It’s a tough job. I respect what you guys do. Lots of balls in the air, wading through all the shenanigans to find good candidates for your company and for your peers...and Square has a lot of openings. So I’m sure these guys are busy and I’ll probably get a blanket email a month from now saying I’m no longer being considered for the role. But when you say you’re going to do something, do it. You are representing your company and it’s brand. And the process I experienced leaves a negative impression on me about this company. Recruiters keep in mind that candidates are also juggling interviews, potential multiple opportunities, and priorities. I think the great recruiters out there realize this. No one wants their time wasted. And in a perfect world, no one wastes your time either but it’s a two way street and we all know this isn’t a perfect world. For those who are interviewing with Square, do your best to pin them down on follow up timelines, expectations, etc! Be patient, but don’t hold your breath. Lot’s of other solid companies out there! I think Square is a good company and they’re doing good things. But I’d be willing to bet the growth they’re experiencing is putting quite a strain on their recruiters and the hiring process.

      Interview questions [7]

      Question 1

      Tell me about yourself.
      Answer question

      Question 2

      Tell me about your past work experience.
      Answer question

      Question 3

      Why are you interested in Square?
      Answer question

      Question 4

      What are your pay expectations?
      Answer question

      Question 5

      What about this particular role interests you?
      Answer question

      Question 6

      Why do you think you’d be a good fit?
      Answer question

      Question 7

      How do you drive performance?
      Answer question
      2
      avatar
      Block response
      7y
      Thank you for this message. We agree that ghosting is never justified or polite. We will definitely share this feedback with our team as we continue to improve and refine our process. Thanks again for taking the time to interview, and hopefully you will give us another shot in the future.

      Other Customer Success Manager interview reviews for Block

      Customer Success Manager Interview

      26 Jul 2021
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Block (Atlanta, GA) in Jun 2021

      Interview

      Interview process was quick, concise, and exactly what was described during the recruiting process. Started with a phone screen with recruiter, then phone (video) screen with hiring manager, and then a ~3 hour panel interview. The panel interview was focused on STAR method and was broken into parts with 1 part being with potential peers and the other part (2 hours) with the hiring manager and 2 other peers of the hiring manager.

      Interview questions [1]

      Question 1

      The interviews were focused around STAR questions and I don't recall the specific questions.
      Answer question

      Customer Success Manager Interview

      12 Jun 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Block

      Interview

      The recruiter did not call during our scheduled first round phone screen. He did not reach out with any update or attempt to reschedule until after the weekend. Phone screen went normal and moved on to the next round which was a b2b interview with a peer and direct manager. I reached out to the recruiter for advice on how to prepare for the role on a Monday for the Friday interview and there was no response from the recruiter. I went into the Friday interview blind not knowing what the conversations were going to be about. Both interviewers were extremely nice and I felt the conversations were great. On Monday, the recruiter reached out to set up a time for feedback. I asked to schedule a time and had not received a response. 3 days later, I received a no-reply saved text email from the cash app team saying they moved forward with other candidates. It's great they found a better fit but I would have loved more communication from the recruiter and feedback on the entire process. It's tough leaving an interview feeling like it went well and ending up not getting the job without any context whatsoever.

      Interview questions [1]

      Question 1

      Tell me about people management strategy.
      2 Answers
      3

      Customer Success Manager Interview

      17 Feb 2020
      Anonymous interview candidate
      Scottsdale, AZ
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Block (Scottsdale, AZ) in Feb 2020

      Interview

      Applied on LinkedIn, received an email a couple days later that they were interested. Received a separate email to schedule a time for a phone interview. Never received that call. Very disappointing from a company looking to grow in this ever changing industry.

      Interview questions [1]

      Question 1

      Nothing. They never called.
      1 Answer
      2

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