Submitted resume and cover letter, received email with 5 questions regarding Square and how I would respond. Answers could be found at their website. Day or so later was contacted for phone interview. This was fairly easy, mostly conversational. A couple of days later was asked to come in for an in-person interview. I met with two members of the team. They were both very nice and personable. I did not interview well and knew it, couldn't answer a few questions (was a bit nervous, wanted this position a little too much). Was told I would hear back by weekend, didn't hear anything so I reached out the next week. Was informed that they would pursue other candidates. Not surprised of course.

The entire interview process took about 3 weeks. First there was a writing sample they ask for which is very easy. The next step was a phone mock call. I was pretty nervous because I wasn’t sure how the role playing would go but the rep was super friendly and fed me the info before hand & I just navigated through the call showing my customer service skills. It wasn’t really about getting the info right but more so how can u resolve an issue effectively. The last step was in on site interview that lasted about an hour. I met w/ 2 hiring “team leads” for 30min each. The first hiring manager was pretty laid back & did ask basic interview questions but it was more conversational. The 2nd was a little more direct (reading through a list of questions) and his questions were longer/more complex. Overall my experience was great everyone was superb friendly & the office is so awesome!