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      Customer Success Specialist Interview

      13 Dec 2023
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block (Portland, OR)

      Interview

      Interview process was fairly straightforward and what you would expect - especially for an entry level role. There were 3 rounds of interviews and each pair of interviewers focused on different behavioral and/or situational questions

      Interview questions [1]

      Question 1

      Tell me about a time when you had a disagreement with a coworker or customer.
      Answer question

      Other Customer Success Specialist interview reviews for Block

      Customer Success Specialist Interview

      24 Aug 2018
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Block (Saint Louis, MO) in Aug 2018

      Interview

      I applied for the job and about 2 days later I received an email to do a writing sample. I completed that the same day and the following day (day 3) I received another email stating they loved my writing and they wanted me to do a mock interview, so I was scheduled to do my mock interview on day 4 of the process. The mock interview went extremely well also, so I received a call maybe 2 minutes after my mock call to complete an in person interview so that was scheduled for monday (the 5th business day). I went in for the interview. I spoke with 2 people each for about 30 minutes. The conversations went smooth, no dead air/silence or anything. They both basically asked the exact same questions and the questions were the same as the ones I answered in the emails. They shook their heads and stated that loved my answers and everything sounded great. Before leaving I asked when I would hear somehing back and I was told by the end of the week. So Friday comes and I receieved the dreading email that I didn’t get the job. I’m not sure why because everything went so well. I can honestly say I’m extremely upset and let down, but I won’t let this hold me back, it just means I have something better in store for me and someone will appreciate and see what a wonderful employee I am.

      Interview questions [1]

      Question 1

      Tell me about a difficult customer or co-worker that you had to work with. What did you do to resolve the issue?
      Answer question
      1
      avatar
      Block response
      7y
      Thank you for sharing your experience with us. We are actively working to improve our recruiting process and boost the candidate experience. Your feedback will be shared with the team and we hope you will consider us again for future opportunities.

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