Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Bookshop

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Bookshop reviews | Bookshop jobs | Bookshop salaries | Bookshop benefits
      Bookshop interviewsBookshop Customer Experience Specialist interviewsBookshop interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Deloitte
      3.5★Compensation and benefits
      avatar
      KPMG
      3.6★Compensation and benefits
      avatar
      Starbucks
      3.6★Compensation and benefits
      avatar
      RBC
      3.6★Compensation and benefits

      Customer Experience Specialist Interview

      13 Aug 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Bookshop

      Interview

      The entire hiring process for this company is awful. First you submit an application, to which I received a very automated reply in response quite some time later asking me to complete an AI interview. So, I sat talking to an AI bot for around 30 minutes after which I got a score. After a while, I was then invited to the second stage which was a long personality test of about 100 questions and a series of skill tests. I scored in the 90th percentile for every single category and for two I scored in the 98th percentile so there wasn’t much room for improvement. I also have years of experience in publishing and yet after all of the above I was rejected with no explanation after hours of tasks and having met absolutely no one. I have never been so disappointed by a company in the field that I love. My recommendation is that they just conduct short interviews for people they’re truly interested in and if they’re really keen to know someone’s personality type them ask them for their Myers Briggs personality which everyone has probably already taken instead of getting them to fill out 100 questions, of which one of the questions was literally ‘Do you like flowers?’. A complete waste of jobseeker time.

      Interview questions [1]

      Question 1

      Do you like flowers? (Tick box)
      Answer question
      1