I applied in-person. The process took 1 week. I interviewed at CIBC (Toronto, ON) in Sept 2016
Interview
Very brief interview took about an hour and half. I first had a telephone interview for about 30 minutes and then the recruiter was somewhat pleased with my answers and so she sent me to the regional manager, the manager at the branch wasn't enough convinced by my answers and so I got rejected. Overall experience was good but getting rejected isn't so good.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
