I applied through an employee referral. The process took 2 weeks. I interviewed at CIBC (Montreal, QC) in Nov 2015
Interview
some one works already in CIBC has refered me, so i recieved convocation of interview from the vice director of the branch. people interviewed me are quite nice, we have talked about something else before starting the interview, from this short conversation I have known that they what some one who can speak mandarin. It is a bilingue interview but they just asked me to present myself in english, and others questions were all asked in french.
Interview questions [2]
Question 1
which quality do you think is the most important in this job
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
