I applied through a recruiter. I interviewed at CIBC (Richmond, BC) in Apr 2025
Interview
First finishing the self assessment before HR interview, then they will ask you behaviour questions. Also HR will verify again the experiences in the resume, and why you want to join CIBC.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
