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      Mortgage Retention Specialist Interview

      29 Jul 2025
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at CIBC (Toronto, ON) in Jul 2025

      Interview

      After 3 weeks from my application date, a Mortgage Retention Team Leader reached out to me first to confirm my qualification and introduced briefly the training schedule of this position. Then the HR and Hiring Manager scheduled an interview with me separately (but on the same day) after another week. After 3 days, I got the verbal offer from the Hiring Manager, and after another 2 days I received the offer letter.

      Interview questions [1]

      Question 1

      1. Introduce yourself, you can also include your achievement in the positions you have worked in. 2. Why are you interested in this position? 3. Talk about 3 of your strengths. 4. How do you handle an upset client? 5. When you receive a feedback from your Team Leader, how do you handle it and what is your action to improve yourself? 6. When was the last time you got really frustrated and how did you handle it? (You can answer something not related to your job) 7. Roleplay (Rate objection) 8. Talk about some of your characters which make you stand out from other candidates. 9. Where do you see yourself in 5 years? 10. How do you build good relationship with clients?
      Answer question
      1

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