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      Technical Support Representative Interview

      29 Dec 2018
      Anonymous interview candidate
      Naperville, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Comcast (Naperville, IL) in Dec 2017

      Interview

      Applied online, phone screening, skills assessment. In-person interview was 3 direct supervisors, and their direct manager came in for portion of the interview. Supervisors' direct manager asked why I was applying, considering I was "overqualified." Anyone who's been told they're "overqualified" for a job knows what that's code for. No feedback after I was declined for the position.

      Interview questions [1]

      Question 1

      Previous tech support experience
      Answer question

      Other Technical Support Representative interview reviews for Comcast

      Technical Support Representative Interview

      3 Sept 2015
      Anonymous employee
      Lynnwood, WA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Comcast (Lynnwood, WA) in Sept 2015

      Interview

      I went online and filled out the application. About a week or so later I received a link to take an assessment. Shortly after that, I received a call to schedule a phone session, which consisted of verifying the information from the application and answering a few more questions. A couple days after that I received another phone call to schedule the in-person interview. That interview consisted of a short tour and a brief presentation with other prospective hires and then I went into a small interview room with two associates for the actual interview.

      Interview questions [1]

      Question 1

      Tell me about a time where you had to instruct or teach someone something over the phone.
      Answer question
      4

      Technical Support Representative Interview

      3 Mar 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Comcast

      Interview

      Long process. Phone Interview with recruiter and was asked technical questions. Then went on to an in person interview. Basic interview with additional technical questions. Was given an offer roughly 2 weeks later. Drug & Background test process was quick and painless. Start date was roughly 3 months after first contact.

      Interview questions [1]

      Question 1

      What is the difference between a WAN and a LAN?
      Answer question
      1

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