I applied online. I interviewed at Concentrix (Hallandale Beach, FL) in Sept 2017
Interview
Completed online assessments which included basic computer skills, basic customer service scenarios, voice recording, and typing test. Spoke to a Team Lead for the first interview, and completed a second interview with a HR hiring manager.
Interview questions [1]
Question 1
Gave you scenario's on what is not a good example of a situation or customer service problem.
I applied online. The process took 4 days. I interviewed at Concentrix
Interview
Three phone calls, one with my laptop finding pages they told me. it was very cx service and technical experience. i would highly recommend going through the process to everyone.
I applied online. The process took 3 weeks. I interviewed at Concentrix (Chicago, IL) in Oct 2016
Interview
After completing all the application testing I was invited interview. I met with one interview and was told I would be passed on. I then attend two group sessions that spoke of the job and its responsibilities. After that I received and offer appointment and I was sent all the paperwork to complete.
Interview questions [1]
Question 1
The questions were general interview type questions. How to handle an upset customer? General call center, customer service questions. They also asked about availability and advised you that you would be working weekends and holidays.
