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      Delta Air Lines

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      Customer Service Agent Interview

      5 Mar 2015
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 days. I interviewed at Delta Air Lines in Mar 2015

      Interview

      I applied onlline throuh the Delta Airlines website. I'm a veteran (retired) and it seems to give one a slight advantage (they specifically ask if you are prior military) because after I submitted the application I was contacted rather quickly, based from the comments I read on this site. I recieved a e-mail which instructed me to call a number and was given a phone interview. They gave me 3 questions which were: 1) What was my background with costumer service. 2) Why did I leave my last job and how long would I work for Delta if hired. 3) How would I handle a upset costumer I guess I answered the questions adequately because she informed me that I would be pushed forward for a Face 2 Face interview. They sent an email for me to select an interview time from a list they provided cautioning me that they would only try to grant me my selected time but to be ready for any time. They sent me another e-mail cancelling the time I selected saying that they had no more openings for interviews and that they would call or email me when an opening was available. I don't know if that means they are no longer interested or what just playing the waiting game. I hope they do called back but if not I'll keep applying to other areas.

      Interview questions [1]

      Question 1

      How would I handle a upset costumer.
      1 Answer
      9