I applied in-person. I interviewed at Delta Air Lines (Minneapolis-Saint Paul) in May 2022
Interview
Selective yet simple. Semi formal format but their process was explained from the start. They held an interview "open house" for all those that had been preselected, then had 1 on 1 interviews after a joint meeting.
Interview questions [1]
Question 1
Explain a time in your past where you had to deal with a difficult customer. What did you do, and what was the final outcome?
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.