I applied for a position in the personal loans department. I was contacted a few days later by a recruiter and had an impromptu interview lasting about 20 minutes. The position I applied for was filled and he talked to me about 3 other positions he thought I was a good fit for. He explained that collections reps receive incentive and has the best pay. We set up an interview a few days later and I was asked to complete an online assessment. My interview was strange, the recruiter basically took me on a tour to convince me that collections wasn't awful. The reps looked happy and to enjoy their day. He then had me complete an activity where I listed words based on my strength to weaknesses. I was then interviewed by the collections hiring manager. That was a very normal interview. Looking back, they were selling me the position. When I asked what my days starting out would look like I don't feel the answer was clear to what I would be actually doing.

It’s was a 2 step interview, they just asked basic star questions, took about 1 month for the whole process including drug test, background, and onboarding. Interview was pretty simple though.