Applied on my computer, received a call the next day. Had a basic phone interview and was asked to come in for a face to face interview. Arrived early, was given a tour of the building first and then we went into her office for the interview. Pretty laid back, easy questions. Interviewer wanted me to meet the manager of the Student Loan department. She asked me about 10 questions about scenarios at my past jobs and what I did to resolve the problems that occurred. Got the job on the spot.