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      Ekster

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      Senior Customer Support Representative Interview

      26 Feb 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Ekster in Mar 2023

      Interview

      My experience with the company during the interview process was not as positive as I hoped. While the interviewer was nice and helped shake off my nervousness, the company's unprofessionalism left me disappointed. I had made an effort to accommodate their schedule (they give you a time to accept or decline and not a time frame that you can select according to your availability) and despite undergoing personal changes in my life and having a tight schedule, I managed to still attend every meeting. Despite having four interviews, I was informed that they have decided to close the position, like what? After having 4 interviews I would have preferred them to say they went for another candidate instead of that not serious at all. Why would you open a position that you’re not so sure of and schedule four Interviews with someone? To add to my disappointment, I discovered that the company had opened two other similar roles a week later, and they had not contacted me back which confirmed that they were not saying the truth about the position being closed. Additionally, during the interviews, I had responded to all questions, completed a study case, and even provided my expected salary. However, the company never disclosed the compensation package they were offering, which is a crucial aspect of any job application process. Furthermore, during my last interview, I was asked an odd question about my family's origin and if they were from the country I was applying from which sounded a little bit racist and out of place. Despite my response, the interviewer persisted with the question, which had never happened in my entire life, In hindsight, I should have seen the red flags and avoided this company from the get-go.

      Interview questions [1]

      Question 1

      Lots of common interview questions about skills and behavioral questions.
      Answer question