After applying, they have you do a video interview through your email of you recording yourself, You verbally say your answers and submit your recordings. Then they do a phone interview with you. Then you do an assessment test online which was 45 min timed with 45 questions, mixture of word math problems, and knowing the definitions of words you never heard of that isn't in regular vocabulary and knowing the opposite meaning. Then they follow up with your assessment to decide if you pass or not and move onto the live virtual interview with 2 managers. During the interview, apparently they want really good stories of showing excellent customer service and telling the customer's side (like what they said exactly). Then they said we'll let you know in a week. So overall, very long process, while turning down other job offers to give this one a chance, for them to make me wait a week after the last interview to tell me no. Over an assessment that has nothing to do with the actual job duties, I know someone that works there, and the assessment is not even similar to the actual work you're doing. You'll have better luck landing a job here if you're already licensed beforehand, and don't tell other jobs no until Fidelity says yes. Which their interview process is like around a month long.