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      Fidelity Investments

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      Financial Representative Interview

      18 May 2015
      Anonymous interview candidate
      Jacksonville, FL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Fidelity Investments (Jacksonville, FL) in Mar 2014

      Interview

      The first interview was a phone interview with a recruiter. The interview was pretty basic. She was big on being passionate about the financial industry and working for Fidelity. Most questions were behavioral based. The second interview was a little more in-depth with behavioral questions. Explaining why I wanted to work for Fidelity came in both interviews (as would be expected).

      Interview questions [4]

      Question 1

      Tell me about a time a fellow team member failed to perform, and how did you handle it?
      Answer question

      Question 2

      Tell me about a time you had difficulty understanding what a customer wanted. What steps did you take to resolve the customer's issue?
      1 Answer

      Question 3

      Tell me about a time you received exceptional customer service.
      1 Answer

      Question 4

      Tell me about a time you provided exceptional customer service.
      1 Answer