Two weeks after you submit an application, they reach out for an Interview via webcam (hirevue). The interview can be done via phone camera, laptop camera or iPad camera. Another week would go by and they will reach out for a voice interview. The voice interview is behavioral based questions as you are applying to be customer service call based. After that, I didn't hear a word or email from them. Pretty lengthy interview process for no response on the other end. A rejection email would be nice.