I interviewed at Fidelity Investments (Merrimack, NH)
Interview
Happened in 2023 - It was a fairly easy interview. There were two phone phases and a final interview over Zoom. It does help to be prepared. There were lots of questions that were geared towards personality which makes sense for an entry level phone role. They don't expect you to know heavily about finance, you just have to be a personable customer service associate. Definitely practice the STAR method for questions on how you overcome difficult situations and how you would handle disgruntled or confused customers. Both phone interviews were pleasant and on the Zoom call, you could tell the interviewers wanted you to succeed.
Interview questions [1]
Question 1
Describe a time you had to navigate a conflict based situation.
First Screening, then one interview with hr rep then one final interview. First two went well as did the last one, but got ghosted and then called about 4 months later telling me i did not get the job.
I interviewed at Fidelity Investments (Smithfield, RI)
Interview
Overall, this was a great interview process. The hiring managers ensured that the final interview was conversational and that I was comfortable throughout it. I also really appreciated how helpful the recruiter was.
Interview questions [1]
Question 1
They asked about a time I experienced good customer service.
I interviewed at Fidelity Investments (Covington, KY)
Interview
2 separate interviews. 1 phone call and 1 zoom meeting. The zoom meeting was with 2 people. Both were very kind and created a welcoming atmosphere. Each one asked unique questions but the conversation involved everyone
1
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