I applied through an employee referral. The process took 2 weeks. I interviewed at Groupon (Chicago, IL) in May 2013
Interview
Two interviews-phone and in-person. Phone interview was easy-basic questions about yourself and examples of customer service background. In person was a little harder-met with two customer service team leads. Was mostly just giving explaining my background and answering questions regarding particular customer service scenarios. Nothing too tricky.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer and how did you handle it?
The interview process is simple and they're 4 rounds as listed below;
1. GD
2. Versant test
3. Manager round (Email writing)
4. HR round (Salary discussion)
Once selected, you'll be given the offer letter and you can join.
Interview questions [1]
Question 1
They'll ask you write an email based on a customer's issue.
The process was great and expectations were clearly communicated. The person that interviewed me was very energetic. They spoke to me about the history of the role and what they needed within the position.
Interview questions [1]
Question 1
Tell me about a time when you had a difficult situation. How did you handle it?
I applied online. I interviewed at Groupon (Bengaluru)
Interview
It was easy and was able to crack it. Basic interview rounds and good company to work with. You can go for it if you are interested to work in customer service and okey with night shifts.
Interview questions [1]
Question 1
Previous experience and customer experience related questions
