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      HealthEquity Inc.

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      HealthEquity Inc. interviewsHealthEquity Inc. Customer Service Manager interviewsHealthEquity Inc. interview


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      Customer Service Manager Interview

      24 Nov 2021
      Anonymous interview candidate
      Tempe, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HealthEquity Inc. (Tempe, AZ) in Jan 2020

      Interview

      This was a while back, pre-covid. It was rough. I had an initial screening call with the recruiter which turned into an in-person interview. I met with a gentleman named Chuck. It was a great interview, spent a little over an hour there and also met with a supervisor named Duane. Chuck assured me that he wanted me to come back and meet with someone else who was not in on that day. He said that the recruiter would set it up with me. I never heard from the company again, with the exception of the standard "thanks, but no thanks" email, after reaching out a couple times. I have a colleague who had a near identical experience with chuck and the recruiter, who was also ghosted after being reassured they'd be brought back to meet others and move forward in the process. I was disheartened but not surprised that my colleague had the same experience just a few months after me. I am glad it did not work out because I cannot see myself working alongside anyone who has those kind of interview practices.

      Interview questions [1]

      Question 1

      Basic questions around leading people, teams, individuals. Asked about budgets, projects implemented, etc.
      Answer question
      avatar
      HealthEquity Inc. response
      4y
      Thank you for taking the time to share your interview feedback with us and I am sorry your experience was not what we strive for. As your interview was almost two years ago, this does not reflect our current interview process. HealthEquity continuously works to improve our interview process and your feedback will be provided to our recruiting team.

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