Overall, the interview process and experience was very lacking in terms of professionalism as the company lacks an actual experienced Recruiter and Recruiter team doing the recruiting. Instead, they have current people in the role doing the recruiting and interviewing, which doesn't seem like a terrible idea but you can definitely tell they have no experience in recruitment and hiring. The process was the following: Phone interview with the current CX Coordinator, take-home email assessment, and video interview with the CX lead.