Citi interview question

How would you handle a custome with multiple requests?

Interview Answers

Anonymous

25 Mar 2011

After greeting them I would listen attentively to the customer's mutiple requests. And before I start, I would briefly repeat what the customer requested so that I have confimed that is what they would like. Then as I am doing each transaction I would let them know step by step what Ive done so that they will feel confident with what I am doing. When everything is completed I would ask the customer if there is anything else I could assist them with. If not, I would wish them a good day.

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Anonymous

25 Sept 2011

Great explanation - thank you