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      Humana

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      Customer Care Specialist Interview

      27 Sept 2024
      Anonymous interview candidate
      Winter Haven, FL

      Other Customer Care Specialist interview reviews for Humana

      Customer Care Specialist Interview

      25 Oct 2018
      Anonymous employee
      Springdale, OH
      Accepted offer
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Humana (Winter Haven, FL) in Jul 2024

      Interview

      First you would do an online interview where you would record your voice and answer some questions then they send a email for a video interview that said it would be with 3 people but there were 2. Was about 40 mins long. The whole interview had the “tell me about a time when” type of questions.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult customer? How did you handle it?
      Answer question
      Positive experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Humana (Springdale, OH) in Oct 2018

      Interview

      The interview process was great. After submitting the application, I completed an online assessment. After that I completed a virtual phone interview (recorded message asks questions and leaves time for you to answer before moving on to the next question). A few weeks later I had a face to face interview with 2 people and that was it!

      Interview questions [1]

      Question 1

      Tell me about a time where you dealt with a customer who was not happy and how you handled the situation.
      Answer question

      Customer Care Specialist Interview

      17 Jul 2017
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 3 months. I interviewed at Humana (Tampa, FL) in Jul 2017

      Interview

      The whole process was great .I interview with two mangers and another candidate .Application 6/23Phone interview 6/30Face to face 7/12Offer 7/17Start date 8/7. I can't wait to start the new job

      Interview questions [1]

      Question 1

      What are your weaknesses
      Answer question
      11