6y
Thanks for taking time to write a review.
First off, apologies for any inconvenience caused through this experience. There was a scheduling error our end and a mix up between different roles, this was down to human error but should not have happened.
We have taken this on board and since this have implemented an ATS system to track and also have a dedicated in house team to ensure no errors occur.
Please feel free to contact me if you would like to discuss further.