Short phone interview with recruiter, basic customer service and technical support questions. Next interview with hiring manager, about 30 minutes, role play in the position, some light customer service, technical support questions

I first applied online for another position and then I was sent an email asking if I was interested in the product support position. I did testing online and then received an Email questionnaire and then I received an Email invitation for a phone interview. I then did a phone interview and then received a phone offer of employment.