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      Kaiser Permanente

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      Call Center Supervisor Interview

      1 Sept 2024
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 months. I interviewed at Kaiser Permanente (Atlanta, GA)

      Interview

      This is for Kaiser Permanente State of Georgia, Call Center. The job posting stated 100% Remote from any Kaiser Permanente authorized state. I applied online and they called me 5 months later to schedule an interview. The recruiter set the interview but advised me of the wrong time (they are in EST and I am in PST). The interview was through Microsoft Teams, I was signed on at the time I was told the interview was scheduled, waited 30 minutes, no one showed up! I sent emails to the people conducting the interview including the recruiter, letting them know I am signed on Teams for the interview, and there was no reply. Right before I disconnected, one of the managers came on and said there was a confusion with the time zone (ugh! frustrating) and asked to reschedule. I wasted time and took time off from my current job for nothing. When I spoke with the recruiter a week later, she apologized and rescheduled the interview, ensured she understood the time zone. I was skeptical and asked questions to ensure the job posting is indeed 100% Remote and she confirmed and said yes. On the day of the rescheduled interview, a panel of 3 individuals from the Call Center leadership team, one of them said they noticed my resume states I live in a different State and asked if I had any plans to relocate to the State of Georgia. I was like... what? No. The job posting indicated it is 100% Remote from any Kaiser Permanente authorized State. They said - "that is true, but not with our department, it requires for you to live in Georgia". Man, this is such a waste of my time and theirs. They could have told me this through the phone or email! They had time to review my resume for 5 months! obviously they did not read my ONE PAGE resume, otherwise they would have caught that part about me living out of State long time ago and saved us all from wasted time. I ended the interview immediately. Such a bad experience!! This is a lesson learned for both sides. MANAGERS AND HR - when you post a job opening that is remote, please ensure you post it correctly and include details, such as - "NEED TO RESIDE IN STATE OF GEORGIA", etc. The learning lesson I have for myself and advice to others about job postings is to ASK QUESTIONS before scheduling an interview, make sure the job posting matches with what they are interviewing for. The job market is tight now and a lot of job postings can be either incorrect or fake where companies just conduct interviews for formality reasons.

      Interview questions [1]

      Question 1

      Please tell us about yourself.
      Answer question